The Time Queen Co., Ltd.
Last Updated: January 2026
1. Introduction
The Time Queen Co., Ltd. (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) of Thailand and applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, interact with our brands, or engage with our services.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of Application
This Privacy Policy applies to:
Visitors to our website
Clients and customers
Business partners and suppliers
Event participants
Subscribers to newsletters or media platforms
Individuals contacting us via forms, email, or other communication channels
This policy covers The Time Queen Co., Ltd. and its affiliated brands, including but not limited to:
Get Unstuck Method
Factory Direct by Metro
Doo Hai Dee
Rest Harmony
Tang Rod (Process Is a Way Out)
3. Personal Data We Collect
We may collect the following categories of personal data:
3.1 Identification Information
Full name
Email address
Phone number
Mailing address
Company name
3.2 Business and Professional Information
Job title
Industry
Company details
Business interests
3.3 Technical Data
IP address
Browser type and version
Device information
Cookies and usage data
Website interaction data
3.4 Transaction Information
Payment details (processed through third-party providers)
Purchase history
Event registration data
3.5 Communication Data
Messages submitted through contact forms
Email correspondence
Customer support inquiries
We do not intentionally collect sensitive personal data unless required by law or explicitly consented to.
4. Purposes of Data Processing
We collect and process personal data for the following lawful purposes:
To provide and manage our services
To respond to inquiries and communication
To process transactions and event registrations
To improve website functionality and user experience
To send newsletters, updates, or marketing communications (with consent)
To comply with legal and regulatory obligations
To protect the security and integrity of our business
We will only use personal data for purposes that are lawful, necessary, and proportionate.
5. Legal Basis for Processing
Under the PDPA, we process personal data based on:
Consent
Contractual necessity
Legal obligation
Legitimate interests
Public interest (where applicable)
Where consent is required, you may withdraw your consent at any time.
6. Data Disclosure
We may disclose personal data to:
Service providers and vendors (e.g., hosting providers, email marketing platforms, payment processors)
Professional advisors (lawyers, accountants)
Government authorities where legally required
Business partners where necessary to deliver services
All third-party service providers are required to maintain appropriate confidentiality and data protection standards.
7. Cross-Border Data Transfer
Your personal data may be transferred to and processed in countries outside Thailand where our service providers operate.
In such cases, we ensure appropriate safeguards are in place to protect your data in compliance with the PDPA.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
When personal data is no longer required, it will be securely deleted or anonymized.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against:
Unauthorized access
Disclosure
Alteration
Destruction
While we take appropriate measures, no method of transmission over the internet is completely secure.
10. Your Rights Under the PDPA
Under the PDPA, you have the following rights:
Right to access your personal data
Right to request correction of inaccurate data
Right to request erasure (subject to legal limitations)
Right to restrict processing
Right to data portability
Right to object to certain types of processing
Right to withdraw consent
Right to lodge a complaint with the Personal Data Protection Committee (PDPC)
To exercise your rights, please contact us using the details below.
11. Cookies Policy
Our website may use cookies and similar technologies to:
Improve user experience
Analyze website traffic
Enhance website functionality
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
We encourage you to review their privacy policies separately.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
The updated version will be posted on this page with the revised date.
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact:
The Time Queen Co., Ltd.
Bangkok, Thailand
Email: support@thetimequeen.com
15. Data Protection Officer (If Applicable)
If required under Thai law, the Company may appoint a Data Protection Officer (DPO). Contact details will be provided upon formal appointment.